Magazine Technical Support: Frequently Asked Questions

If you are experiencing problems trying to view the magazine below are the answers to some frequently asked questions.

If you need further assistance contact technical support with a detailed outline of the problems you are experiencing, the device you are using, your device token, the operating system and version number and the version number of the app you are using.

To find your device token tap the settings icon in the bottom right of the screen. The device token is the long string of letters and numbers. It can be emailed to support by the link in the pop up window.

To sync your subscription purchases between devices you need to open the app on your other device, then tap the Yellow subscribe button (top right), then tap Restore All Purchases. You then need to confirm your login with the same account details that you purchased the subscription with on your other device. This will then sync your purchases.

Please note: It is not possible to sync purchases between iOS and Android as they are two separate operating systems with their own payment facilities.

It is not possible to sync purchases between iOS and Android as they are two separate operating systems with their own payment facilities.

Subscriptions only give access to the current issue on sale when the subscription was taken out not previous back issues. These will need to be purchased individually. However, all future issues will be automatically downloaded and made available to you as they are released. This also include access to any special subscriber only issues that are released.
Apple handle the auto renewal subscriptions from within the settings of your iPad or iPhone. To cancel an auto renew subscription go to the settings of your device, then tap ‘iTunes & App Store’. Tap on ‘Apple ID: Your Email Address’ then tap view Apple ID and log into your Apple account. Finally, tap on ‘Manage Subscriptions’. You can cancel the auto renewal subscription from here. Doing so will cancel access to future magazine issues.
To use a promo code tap the yellow subscribe button in the top right corner. Next tap the ‘current subscriber’ option and enter the promo code.
Firstly make sure you are entering the promo code exactly as it is displayed. They are case sensitive. Promo codes will only work once. If you have used one before it will not work again.
If you are trying to use a promo code and you tap current subscriber you will be asked for your account number. You do not need to enter an account number. Simply enter the promo code.
An extraction error message generally means the file has corrupted for some reason. To fix this problem delete the issue from your device. Next make sure you are connected to a good WiFi connection and not by cellular data and then download the issue again.