Magazine Technical Support: Frequently Asked Questions

If you are experiencing problems trying to view the magazine below are the answers to some frequently asked questions.

Important Notice: Major App Update

IMPORTANT: Please be aware that there has been a major app update to the Mobiography Magazine app. In order to continue using the Mobiography app and get access to the future issues you will need to update the app to the latest version.

How to I restore my past purchases?
In order to restore past purchases into the new app or onto a new device,
 
iOS
 
Tap on Options (bottom right), then tap ‘I have made purchase through this app on iTunes’. The app will then restore your purchases to the device.
 
Once restored available issues will be viewable in the ‘My Library’ section of the app (bottom center).
 
Android
 
Tap on Options (bottom right), then tap ‘Restore Existing Purchases’. The app will then restore your purchases to the device.
 
Once restored available issues will be viewable in the ‘My Library’ section of the app (bottom center).
 
PocketMags
 
Tap on Options (bottom right), then tap ‘I have a PocketMags account containing purchases for this title’. Next, login into your Pocketmags account using your registered email and password. Your purchases will then restored to your device.
 
Once restored available issues will be viewable in the ‘My Library’ section of the app (bottom center).
The app won't restore my purchase (Android)

The is currently a bug that has reared its head during the migration process to the new publishing platform that is effecting some android users.

If you are experiencing problems in restoring your purchases on an android device, please contact [email protected]

I am hoping to have this issue fixed as soon as possible.

The app won't restore my purchase (iOS)
If after following the restoration steps you are unable to access previously purchased issues on your iPad or iPhone you will need to follow these steps.
 
1. Create a Pocketmags account.
2. Tap ‘Options’ (bottom right), then tap ‘Contact Us’.
3. Email the support desk explaining the situation and which issues you are not able to access. You will need to attach a screenshot of the purchase receipts from iTunes for your subscription or any individual purchases.
I have previously purchased a Bundle Pack from the old Mobiography App but the new app won't give me access.
It has not been possible to migrate the bundle pack issues from the old version of the Mobiography app to the new version.
 
If you have previously purchased a bundle pack issue follow these steps.
 
1. Create a Pocketmags account
2. Email [email protected] and attach a screenshot of the purchase receipt from iTunes or Google Play along with the email address that you registered with Pocketmags.
 
Mobiography will then liaise with Pocketmags to assign access to the bundle pack issue through your Pocketmags account
How do I cancel my auto renew subscription?

Apple handle the auto renewal subscriptions from within the settings of your iPad or iPhone. To cancel an auto renew subscription go to the settings of your device, then tap ‘iTunes & App Store’. Tap on ‘Apple ID: Your Email Address’ then tap view Apple ID and log into your Apple account. Finally, tap on ‘Manage Subscriptions’. You can cancel the auto renewal subscription from here. Doing so will cancel access to future magazine issues.