Magazine Technical Support: Frequently Asked Questions
If you are experiencing problems trying to view the magazine below are the answers to some frequently asked questions.
Important Notice: Major App Update
IMPORTANT: Please be aware that there has been a major app update to the Mobiography Magazine app. In order to continue using the Mobiography app and get access to the future issues you will need to update the app to the latest version.
How to I restore my past purchases?
The app won't restore my purchase (Android)
The is currently a bug that has reared its head during the migration process to the new publishing platform that is effecting some android users.
If you are experiencing problems in restoring your purchases on an android device, please contact [email protected]
I am hoping to have this issue fixed as soon as possible.
The app won't restore my purchase (iOS)
I have previously purchased a Bundle Pack from the old Mobiography App but the new app won't give me access.
How do I cancel my auto renew subscription?
Apple handle the auto renewal subscriptions from within the settings of your iPad or iPhone. To cancel an auto renew subscription go to the settings of your device, then tap ‘iTunes & App Store’. Tap on ‘Apple ID: Your Email Address’ then tap view Apple ID and log into your Apple account. Finally, tap on ‘Manage Subscriptions’. You can cancel the auto renewal subscription from here. Doing so will cancel access to future magazine issues.